Questões de Língua Inglesa do ano 2001

Read the text below in order to answer questions 16 to 18.

INSURANCE AGENTS

Insurers deliver their insurance products to policyowners primarily through independent or exclusive agents. Historically, almost all insurance agents were independent business people paid on commission. More recently, many insurance companies have adopted a system where the agent is a paid employee of the firm. These agents are referred to as exclusive agents. Economists studying the differences between these two distribution systems have long argued that the independent agency system is a less efficient method of getting the product to the customer as measured by the ratio of expenses incurred to premiums written and other statistics. But recent studies suggest the reason for the higher expenses with independent agents is that they offer higher quality to policyowners through more personalized service, more advice on policy limits as well as more help when a claim is filed with the company. So one thing you could consider is how much guidance and service you want.

The text suggests that exclusive agents

• A. are not paid employees of the company
• B. have long been paid on commission
• C. were the first category of insurance agents
• D. are part of the current distribution system
• E. have been providing below the average service

Read the text below in order to answer questions 16 to 18.

INSURANCE AGENTS

Insurers deliver their insurance products to policyowners primarily through independent or exclusive agents. Historically, almost all insurance agents were independent business people paid on commission. More recently, many insurance companies have adopted a system where the agent is a paid employee of the firm. These agents are referred to as exclusive agents. Economists studying the differences between these two distribution systems have long argued that the independent agency system is a less efficient method of getting the product to the customer as measured by the ratio of expenses incurred to premiums written and other statistics. But recent studies suggest the reason for the higher expenses with independent agents is that they offer higher quality to policyowners through more personalized service, more advice on policy limits as well as more help when a claim is filed with the company. So one thing you could consider is how much guidance and service you want.

According to the text, economists

• A.

  have proposed a system called independent distribution system.

• B.

  have questioned the efficiency of the independent system.

• C.

  are responsible for delivering the premium to the policy holders.

• D. have been advising professional insurance agents.
• E. specialize in providing legal consultancy.

Read the text below in order to answer questions 16 to 18.

INSURANCE AGENTS

Insurers deliver their insurance products to policyowners primarily through independent or exclusive agents. Historically, almost all insurance agents were independent business people paid on commission. More recently, many insurance companies have adopted a system where the agent is a paid employee of the firm. These agents are referred to as exclusive agents. Economists studying the differences between these two distribution systems have long argued that the independent agency system is a less efficient method of getting the product to the customer as measured by the ratio of expenses incurred to premiums written and other statistics. But recent studies suggest the reason for the higher expenses with independent agents is that they offer higher quality to policyowners through more personalized service, more advice on policy limits as well as more help when a claim is filed with the company. So one thing you could consider is how much guidance and service you want.

The author

• A.

  has proposed higher investments in the exclusive system in the future.

• B.

  suggests that policy holders must provide more personalized feedback.

• C.

  has shown two distinguishable systems of distribution.

• D.

  has been researching alternative ways of filing a claim.

• E.

  has devised two distinguishable systems of distribution.

Read the text below in order to answer questions 19 and 20.

WHEN APPLYING FOR AN INSURANCE POLICY...

When you apply for an insurance policy, you will be asked all sorts of questions. For example, the agent will ask you demographic questions such as your age, gender, address, etc. You will also be asked questions which will be used to determine what type of risk you are. For example, when a company is deciding whether or not to offer you automobile insurance, it will want to know about your driving record, whether you have any recent accidents or tickets, and what type of car you drive. This information will help them decide whether your profile is consistent with the type of risks they are trying to attract. Some insurers specialize in offering insurance only to very safe drivers and will only accept applications from people who fit the profile of a safe driver. Once the insurer has decided your profile is consistent with the types of risks it accepts, your information will be used to determine which rate to charge you. For example, the company will decide whether you should be offered insurance at the high-risk driver rate or the low-risk driver rate. Collectively, this entire process is known as the underwriting process. Once a company's underwriting department has decided to offer you insurance, it next determines the "quality" of the risk so the proper premium can be charged. That is, high-risk people should pay more than low-risk people.

According to the text,

• A. a safe driver will not be asked questions.
• B.

  accidents and tickets prevent drivers from applying for an insurance.

• C.

  the applicant's profile relates exclusively to his educational background.

• D.

  policy holders guarantee the quality of the risk involved.

• E.

  high-risk drivers might be refused by some insurers.

Read the text below in order to answer questions 19 and 20.

WHEN APPLYING FOR AN INSURANCE POLICY...

When you apply for an insurance policy, you will be asked all sorts of questions. For example, the agent will ask you demographic questions such as your age, gender, address, etc. You will also be asked questions which will be used to determine what type of risk you are. For example, when a company is deciding whether or not to offer you automobile insurance, it will want to know about your driving record, whether you have any recent accidents or tickets, and what type of car you drive. This information will help them decide whether your profile is consistent with the type of risks they are trying to attract. Some insurers specialize in offering insurance only to very safe drivers and will only accept applications from people who fit the profile of a safe driver. Once the insurer has decided your profile is consistent with the types of risks it accepts, your information will be used to determine which rate to charge you. For example, the company will decide whether you should be offered insurance at the high-risk driver rate or the low-risk driver rate. Collectively, this entire process is known as the underwriting process. Once a company's underwriting department has decided to offer you insurance, it next determines the "quality" of the risk so the proper premium can be charged. That is, high-risk people should pay more than low-risk people.

The premium established by the insurer

• A. is related to the customer's income tax.
• B. relies on the agent's financial stability.
• C. is consistent with the local political scenario.
• D. is based on the quality of the risk.
• E. is made available by the local government.

 

Text LI-I – questions 11 to 15

From text LI-I, it can be deduced that

never before has information technology been so much required.

• C. Certo
• E. Errado

 

Text LI-I – questions 11 to 15

From text LI-I, it can be deduced that

new information technology demands new software.

• C. Certo
• E. Errado

 

Text LI-I – questions 11 to 15

From text LI-I, it can be deduced that

nowadays software is the most important way of providing new products.

• C. Certo
• E. Errado

 

Text LI-I – questions 11 to 15

From text LI-I, it can be deduced that

resources have been provided to bridge the "software gap".

• C. Certo
• E. Errado

 

Text LI-I – questions 11 to 15

From text LI-I, it can be deduced that

some new products lack the corresponding software.

• C. Certo
• E. Errado